Shipping policy

Shipping Policy

Last Updated: July 15, 2026

Welcome to Lago Lawn Mower Depot. We are committed to delivering your premium lawn mowers, blowers, and outdoor power equipment safely and efficiently. Below are the detailed terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations & Restrictions

  • Geographic Coverage: We ship exclusively to addresses within the United States (USA). We do not support international shipping at this time.
  • P.O. Boxes & Military Addresses: Due to the large size and heavy weight of lawn mowers, blowers, and industrial equipment, we cannot deliver to P.O. Boxes or APO/FPO Military Addresses. A valid physical street address is strictly required at checkout to ensure successful delivery.

2. Shipping Costs & Currency

  • Shipping Cost: $0.00 (Free Shipping). We proudly offer 100% Free Standard Shipping on all orders across the United States, with no minimum purchase required and no hidden fees.
  • Currency: All transactions and pricing details are processed in United States Dollars ($ / USD).

3. Order Processing & Delivery Timeline

We work diligently to process and dispatch your outdoor machinery as quickly as possible. Our delivery process is divided into two distinct phases:

  • Order Cut-Off Time: 5:00 PM (EST), Monday to Friday.
  • Handling Time: 1 to 2 Business Days (Monday to Friday). This covers order verification, equipment inspection, secure packaging, and handoff to the carrier. Orders placed after 5:00 PM EST, on weekends, or during federal holidays will begin processing on the next business day.
  • Transit Time: 3 to 5 Business Days (Monday to Friday). This is the actual time your equipment spends in transit with the shipping carrier.
  • Total Delivery Time: 4 to 7 Business Days (Monday to Friday) from the moment your order is placed to delivery at your doorstep.

4. Shipping Carriers

To ensure your heavy equipment arrives in perfect working condition, we partner only with the most reliable shipping carriers in the country. The carrier assigned to your order will depend on the size, weight, and destination of your equipment:

  • FedEx — For standard equipment and smaller packages
  • DHL Express — For select express deliveries
  • UPS / Freight Carriers — For heavy and oversized lawn mowers requiring special handling

5. Oversized & Freight Deliveries

Certain products — such as riding lawn mowers and heavy-duty commercial equipment — may be classified as freight shipments due to their size and weight. If your order includes a freight item:

  • The carrier will contact you directly to schedule a delivery appointment.
  • An adult (18 years or older) must be present at the delivery address to inspect and sign for the shipment.
  • Liftgate service is included at no extra charge for residential deliveries to safely lower your equipment to ground level.
  • Please inspect the packaging and equipment carefully upon arrival. If you notice any visible damage, note it on the delivery receipt and contact our support team immediately.

6. Order Tracking Updates

Once your order has been packaged and handed over to our shipping carrier, we will automatically send you a Shipping Confirmation Email containing your unique tracking number and a direct link to track your shipment online. Please allow up to 24 hours for the initial tracking information to update on the carrier's system. For freight deliveries, the email will also include carrier contact details so you can coordinate your delivery appointment.

7. Sales Tax & Payment Methods

  • Sales Tax: All applicable sales taxes are calculated based on your shipping address and are clearly displayed at checkout. The total amount you see before confirming your order is exactly what you will pay — no hidden charges or surprise fees.
  • Payment Methods: We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital wallets such as Apple Pay, Google Pay, and Shop Pay.

8. Order Cancellations & Modifications

  • Before Dispatch: If you need to cancel or modify your order, please contact us immediately at support@lagolawnmower.com within 24 hours of placing your order. If your order has not yet been processed or handed over to the carrier, we will process your cancellation or modification free of charge.
  • After Dispatch: Once your equipment has been shipped, we are unable to cancel or modify the order. In this case, please wait to receive your delivery and then initiate a return according to our Return and Refund Policy.

9. Holidays & Peak Season Deliveries

Please note that order processing and transit times may experience slight delays during national holidays, federal holidays, and peak seasonal periods — particularly during the spring gardening season, Black Friday, and Cyber Monday. While we always ship your orders within our stated handling window, carrier networks may experience higher-than-normal volume during these periods. If any significant delay is expected with your shipment, our support team will proactively contact you via email.

Contact Our Shipping Department

If you have any questions about your delivery, tracking status, or require shipping assistance, please reach out to us during our regular operating hours:

  • Business Name: Lago Lawn Mower Depot
  • Physical Address: 8901 NW 116th St #103, Hialeah Gardens, FL 33018, United States
  • Support Email: support@lagolawnmower.com
  • Phone Number: +1 305-826-2606
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • Weekends & Federal Holidays: Closed