Frequently Asked Questions (FAQ)

1. What products and services do you offer at Lago Lawn Mower?

We specialize in sales, replacement parts, and accessories for high-performance outdoor power equipment, including lawn mowers, leaf blowers, string trimmers, chainsaws, pole saws, and specialized power tools.

2. How much does shipping cost within the United States?

We offer 100% Free Standard Shipping on all orders nationwide across the United States. There are no minimum order thresholds, membership fees, or unexpected handling charges added at checkout.

3. How long will it take to receive my order?

• Handling / Processing Time: 1 to 2 business days (Monday – Friday).

• Transit / Shipping Time: 3 to 5 business days (Monday – Friday).

• Total Estimated Delivery Time: 4 to 7 business days across the United States.

4. How can I track my package?

As soon as your equipment or parts order is dispatched, you will receive an automated Shipping Confirmation Email containing a direct tracking link (FedEx, UPS, or USPS). Please allow 24 to 48 hours for tracking details to update on the carrier's system.

5. Can you ship large power tools or mowers to a P.O. Box?

No. Due to carrier restrictions, weight, and safety dimensions for outdoor power tools and machinery, we require a valid physical street address for all shipments. We cannot deliver to P.O. Boxes.

6. What is your return policy?

We offer a transparent 30-day return policy. You have 30 days from the delivery date to submit a return request. Returned products must be unused, uninstalled (no fuel or oil filled), undamaged, and in their original packaging with all manuals and accessories included.

7. Do I have to pay for return shipping or restocking fees?

No. We offer Free Returns ($0 USD) and charge No Restocking Fees ($0 USD) for authorized returns. Once your request is approved, we will email you a pre-paid return shipping label.

8. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets (Apple Pay, Google Pay, Shop Pay). All payments are processed securely in US Dollars ($ USD).

9. Can I change or cancel my order after it has been placed?

If you need to update your shipping address or cancel an order, please email us at support@lagolawnmower.com within 12 hours of placing your order. Once an item has been transferred to the shipping carrier, it cannot be canceled, and you will need to follow our standard Return Policy.

10. How can I reach customer support?

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (Eastern Time):

• Email: support@lagolawnmower.com

• Phone: +1 305-826-2606

• Address: 8901 NW 116th St #103, Hialeah Gardens, FL 33018, United States