Free Shipping On All Orders | 30 Days Free Return
+1 305-826-2606 support@lagolawnmower.com
Free Shipping On All Orders | 30 Days Free Return

Refund policy

Return and Refund Policy

Last Updated: August 24, 2026

At Lago Lawn Mower, customer satisfaction is our top priority. If you are not completely satisfied with your outdoor power equipment, tools, or replacement parts purchase, we are here to assist you with a straightforward and transparent return process.

1. Return Window

  • You have 30 days from the date your item was delivered to request a return. Requests submitted after 30 days of delivery will unfortunately not be accepted.

2. Item Condition for Return

To be eligible for a successful return, your product must meet the following strict conditions:

  • The item must be unused, unwashed, undamaged, and in its original condition.

  • Equipment and parts must show no signs of fuel installation, oil fill, usage, or wear.

  • It must be returned in its original packaging with all tags, manuals, included accessories, and documentation.

  • No Direct Exchanges: We do not offer direct product exchanges. If you need a different mower, part, or power tool, please return your original purchase for a full refund and place a new order on our website.

3. Return Shipping Cost & Restocking Fees

We ensure full pricing transparency with zero hidden fees for returns:

  • Return Shipping Fee: $0 USD (Free Returns). We will provide you with a pre-paid return shipping label once your return request is approved.

  • Restocking Fee: No Restocking Fee ($0 USD). We do not deduct any restocking, handling, or processing fees from your final refund.

4. How to Start a Return (Return Process)

Please follow these steps to initiate your return:

  1. Contact Us: Email us at support@lagolawnmower.com with your order number and clear details regarding your return request.

  2. Receive Pre-Paid Label: Upon approval, we will email you a pre-paid shipping label along with return instructions.

  3. Pack & Ship: Securely pack the item in its original box, attach the shipping label to the outside of the package, and drop it off at the designated carrier location (FedEx, UPS, or USPS).

  4. Return Address: All authorized returns must be shipped directly to our facility:

    Lago Lawn Mower

    8901 NW 116th St #103, Hialeah Gardens, FL 33018, United States

5. Refund Processing Time & Payment Method

  • Inspection: Once your returned item arrives at our facility, our technicians will inspect it to confirm its condition. We will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: Approved refunds are processed within 5  business days.

  • Payment Method: The refund will automatically be credited back to your original payment method in US Dollars ($ USD). Please note that your financial institution may take extra processing days to post the credit to your statement.

6. Damaged, Defective, or Incorrect Items

  • Damaged or Defective Goods: If your machinery or replacement part arrives damaged or non-functional, please contact us within 48 hours of delivery at support@lagolawnmower.com with photos or videos of the issue. We will arrange a free immediate replacement or full refund.

  • Lost Packages: If your tracking status shows "Delivered" but you have not received your shipment, please notify us within 7 days so we can initiate a carrier claim and dispatch a replacement or issue a refund.

7. Customer Support & Contact Information

For any questions regarding returns, refunds, or replacement part verification, please contact us:

  • Store Name: Lago Lawn Mower

  • Physical Address: 8901 NW 116th St #103, Hialeah Gardens, FL 33018, United States

  • Phone Number: +1 305-826-2606

  • Email Support: support@lagolawnmower.com

  • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time - ET)