Refund policy

Return & Refund Policy

At Lago Lawn Mower Depot, we stand behind the quality of our premium lawn mowers, leaf blowers, and outdoor power equipment. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward, hassle-free return and refund process.

1. 30-Day Return Window (Money-Back Guarantee)

We offer a 30-Day Money-Back Guarantee. You have exactly 30 calendar days from the date your equipment was delivered to request a return and receive a full refund.

Please note: Any return requests submitted after the 30-day window will unfortunately not be accepted.

2. Return Eligibility & Product Condition

To be eligible for a return, your lawn mower, blower, or equipment must meet the following criteria:

  • The equipment must be in the same condition that you received it (unused, brand new, and unassembled).
  • It must be in its original, undamaged packaging with all original labels, manuals, parts, assembly hardware, and accessories included.
  • We require a receipt or proof of purchase (such as your order number or confirmation email) to process your return.

3. Important Safety Rule: Fuel & Gas Drainage

Due to strict shipping safety regulations regarding hazardous materials, any gas-powered equipment (such as lawn mowers or blowers) must be completely drained of all fuel, oil, and liquids before being packed and handed over to the shipping carrier. Failure to drain fluids is a violation of shipping laws and may result in the carrier refusing the shipment.

4. No Exchanges

Due to the large size, heavy weight, and high value of our power equipment, we do not support product exchanges. If you would like a different model, color, or alternative equipment, please follow our standard return process for a refund and place a new order on our website for the preferred item.

5. Order Cancellations

We understand that plans can change. You may request a cancellation of your order under the following terms:

  • Cancellation Window: You must request a cancellation within 24 hours of placing your order.
  • Eligibility: Cancellations are only applicable to unfulfilled/unshipped items. Once an order has been processed, packaged, or handed over to the carrier, it cannot be canceled.
  • After Shipping: If your order has already shipped, you must receive the delivery and then follow our standard 30-day return process as outlined below.
  • How to Cancel: To request a cancellation, please contact our support team immediately at support@lagolawnmower.com with your Order Number.

6. Return Shipping Cost & Restocking Fees

We want to make your experience as risk-free as possible, which is why we do not penalize our customers for returns:

  • Return Shipping Fee: $0.00 (We do not charge any return shipping fees. Return shipping is completely free for eligible returns).
  • Restocking Fee: No Restocking Fee (We do not charge any restocking fees or administration charges on returned items).

7. How to Start the Return Process

To initiate a return, please follow these simple steps:

Step 1: Contact Us
Send an email to our support team at support@lagolawnmower.com within 30 days of delivery. Please include your Order Number, photos of the item in its original packaging, and the reason for the return.

Step 2: Receive Your Prepaid Shipping Label
Once your return is approved by our team, we will email you a prepaid return shipping label, along with detailed instructions on how and where to drop off or arrange a pickup for your package. For freight/oversized items, we will assist in coordinating a pickup time with the freight carrier.

Step 3: Ship the Item Back
Print the prepaid label, securely attach it to the original packaging containing your returned item (with all fluids drained), and hand it over to the designated carrier.

Important: Please do not send items back to us without first contacting us and receiving our official prepaid label. Unauthorized returns cannot be accepted and will not be refunded.

8. Our Official Return Address

All authorized returns must be shipped directly to our registered business facility:

Lago Lawn Mower Depot - Returns Dept.
8901 NW 116th St #103,
Hialeah Gardens, FL 33018, United States

9. Refund Processing Time & Payment Method

Once we receive and inspect your returned machinery at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • Inspection & Approval: Please allow 2 to 3 business days for our warehouse team to inspect the returned item to ensure it is unused and in original condition.
  • Refund Method: If approved, your refund will be processed automatically, and a credit will be applied directly to your original payment method (e.g., the credit/debit card or digital wallet you used during checkout).
  • Processing Time: Once the refund is issued on our end, it typically takes  7 business days for the funds to reflect in your account, depending on your bank or card issuer's processing times.

10. Damaged, Defective, or Never Received Items

We take great pride in packaging our high-quality machinery securely, but transport issues can occasionally occur:

  • Damaged or Defective Items: Please inspect your equipment upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@lagolawnmower.com with photos of the damage. We will investigate and resolve the issue immediately at no cost to you.
  • Never Received Items (Lost in Transit): If your tracking link shows no updates for a prolonged period, or if the estimated delivery date has passed and you have not received your item, please notify us. Once we verify with the carrier that the package is officially lost in transit, we will issue a 100% full refund or arrange a free replacement, according to your preference.

11. Chargebacks & Disputes

At Lago Lawn Mower Depot, we are dedicated to resolving any customer concerns, delivery issues, or refund requests directly and amicably. Before initiating a chargeback or dispute with your bank or credit card company, we kindly ask that you contact our support team first.

Direct communication allows us to investigate and resolve issues (such as transit damage, missing parts, or returns) much faster than the standard bank dispute process, which can take several weeks.

In the event of an unauthorized chargeback filed without prior communication, we reserve the right to provide full tracking information, delivery proof, and order documentation to the processing bank to dispute the claim.

Contact Our Support Team

If you have any questions about our return policy, cancellations, chargebacks, or need assistance, please contact us:

  • Business Name: Lago Lawn Mower Depot
  • Physical Address: 8901 NW 116th St #103, Hialeah Gardens, FL 33018, United States
  • Support Email: support@lagolawnmower.com
  • Phone Number: +1 305-826-2606
  • Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)