Privacy policy

Privacy Policy

At Lago Lawn Mower Depot, we are committed to protecting the privacy, security, and personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, process, disclose, and safeguard your personal information when you visit or make a purchase from our website, lagolawnmower.com (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms in this Privacy Policy, please discontinue the use of our services immediately.

1. What Personal Information We Collect

When you interact with our Site, we collect two primary types of information: Device Information and Order Information.

A. Device Information (Collected Automatically)

When you access the Site, we automatically collect certain information about your device. This includes:

  • Log Data: Your IP address, web browser type, operating system, time zone settings, referral URLs, and internet service provider (ISP) details.
  • Browsing Activity: Pages or specific outdoor power equipment products you view, search terms that directed you to our Site, and your general navigation patterns across the Site.
  • Cookies & Tracking Technologies: We collect data using the following technologies:
    • Cookies: Small data files placed on your device or computer that often include an anonymous unique identifier.
    • Log Files: Track actions occurring on the Site, collecting data including your IP address, browser type, referring/exit pages, and date/time stamps.
    • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site (such as Google Analytics or Facebook/Meta Pixels).

B. Order Information (Provided by You)

When you make a purchase or attempt to make a purchase through our checkout, we collect specific billing and identity details. This includes:

  • Your full name and company name (if applicable).
  • Billing address and shipping/delivery address.
  • Payment details (including credit/debit card numbers, Google Pay, Apple Pay, or Shop Pay credentials). Note: All payment processing is encrypted, and we do not store full card numbers on our servers.
  • Email address and telephone number (essential for coordination of freight carrier deliveries).

2. How We Use Your Personal Information

We use the information we collect in various ways to provide, maintain, and optimize our services:

  • Order Fulfillment: To process your payment, arrange safe shipping (including specialized freight handling for heavy lawn mowers), provide invoices and/or order confirmations, and handle any post-purchase support or returns.
  • Fraud Prevention: To screen orders and transactions for potential risk, unauthorized payments, or fraudulent activities.
  • Customer Communication: To send tracking links, shipping status updates, order modifications, and to respond directly to support inquiries.
  • Marketing & Advertising: Where consistent with the preferences you have shared with us, to provide you with targeted advertisements, promotional campaigns, or email newsletters regarding our latest equipment and deals.

3. Sharing Your Personal Information with Third Parties

We do not sell your personal data. We only share your Personal Information with trusted third-party service providers to help us run our business operations efficiently:

  • Shopify: Our online store is powered by Shopify. You can read more about how Shopify handles your personal information here: Shopify Privacy Policy.
  • Shipping & Freight Services: Because we sell heavy lawn mowers and outdoor machinery, we share your delivery address, name, and phone number with carriers like FedEx, DHL, UPS, and freight delivery networks to coordinate drop-offs and scheduling appointments.
  • Analytics & Optimization: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.
  • Legal & Regulatory Compliance: Finally, we may disclose your personal details to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our legal rights.

4. Behavioral & Targeted Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s ("NAI") educational page at NAI Educational Page.

You can opt-out of targeted advertising by using the links below:

5. Your Rights and Choices

Depending on your location, you may have specific legal rights regarding your personal data:

  • CCPA (California Consumer Privacy Act): If you are a resident of California, you have the right to request access to the personal information we hold about you, request the deletion of your personal data, and request that we do not share or sell your information. To exercise these rights, please contact us at the email address below.
  • "Do Not Track" Signals: Please note that we do not alter our Site’s data collection and use practices when we see a "Do Not Track" signal from your web browser.

6. Security and Data Retention

  • Secure Transactions (SSL): All transaction data transmitted to and from our Site is secured using industry-standard Secure Sockets Layer (SSL) encryption technology.
  • Payment Security: We are PCI-DSS Level 1 compliant, ensuring all financial transactions are processed securely.
  • Data Retention: When you place an order through our Site, we will maintain your Order Information for our business records unless and until you ask us to delete this information.

7. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The date of the last revision will always be displayed at the top of this page.

Contact Our Privacy Officer

For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us during business hours:

  • Business Name: Lago Lawn Mower Depot
  • Physical Address: 8901 NW 116th St #103, Hialeah Gardens, FL 33018, United States
  • Support Email: support@lagolawnmower.com
  • Phone Number: +1 305-826-2606
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)