Warranty & Service Policy
At Lago Lawn Mower Depot, customer satisfaction and product reliability are the cornerstones of our business. We are committed to providing you with premium machinery, expert service, and transparent support regarding product warranties.
1. Manufacturer Warranty
Many of the brand-new products and outdoor power equipment sold through Lago Lawn Mower Depot are backed directly by their respective original manufacturer's warranties.
- Warranty terms, coverage periods, and conditions vary significantly depending on the brand and product category.
- We highly recommend that customers carefully review the product-specific warranty documentation, warranty cards, and manuals packaged with each item upon delivery.
- While we do not directly underwrite manufacturer warranties, our support team is always happy to assist you in contacting the manufacturer to facilitate a claim.
2. Service & Repair Warranty
All professional repair, tuning, and maintenance services performed directly at our physical service center are completed using industry-standard practices, state-of-the-art tools, and high-quality OEM or certified replacement parts whenever available. We stand behind our workmanship to ensure your equipment operates safely and reliably.
3. Warranty Exclusions
Please note that standard warranty coverage (both manufacturer warranties and service work) does not apply to damages, failures, or issues resulting from:
- Normal wear and tear (such as worn blades, spark plugs, belts, or filters).
- Improper use, fuel misuse (using incorrect gas/oil mixtures), or operation contrary to manual instructions.
- Neglect, lack of regular maintenance, or improper storage of the machinery.
- Unauthorized modifications, engine alterations, or third-party repairs.
- Accidental damage, drops, collisions, or natural weather events.
- Commercial or industrial use of equipment that is explicitly rated and warrantied under residential-use terms only.
4. How to Submit a Warranty Claim
If you experience a mechanical issue that you believe is covered under a manufacturer or service warranty, please reach out to our dedicated support team with the following details to ensure a fast resolution:
- Proof of Purchase: Your order number, invoice, or store receipt.
- Product details: Brand, model name, and equipment serial number (usually found on a metal plate on the engine or chassis).
- Description of the Issue: A brief explanation of the malfunction or problem you are experiencing.
- Supporting Media: Photos or a short video clip showing the issue (this helps our mechanics evaluate the problem quickly).
5. Complimentary First Service
As a thank you for choosing us, qualifying equipment purchased directly through Lago Lawn Mower Depot includes **one complimentary initial service (First Service Free)**. This service covers a basic inspection and adjustments, subject to scheduling, season peaks, and service bay availability. Please contact us in advance to schedule your first service.
Contact Our Service Department
If you have questions regarding warranty coverage, need help filing a manufacturer claim, or want to schedule your complimentary first service, please get in touch with us:
- Business Name: Lago Lawn Mower Depot
- Physical Facility & Service Address: 8901 NW 116th St #103, Hialeah Gardens, FL 33018, United States
- Support Email: support@lagolawnmower.com
- Phone Number: +1 305-826-2606
- Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
- Weekends & Federal Holidays: Closed